Terms & Conditions
Acceptance of termsThese terms and conditions govern all supply of goods and services ("products") by Naked Aesthetics ("Naked Aesthetics", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.nakedaesthetics.co.nz ("the website"). They are effective from 1 April 2026 and will replace all earlier Naked Aesthetics terms of trade and any conditions contained in any document used by you and purporting to have contractual effect. We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website. To make a purchase from our online shop you must be 18 years of age or over. Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise). If you are purchasing on behalf of another entity such as a company you warrant you have the authorization to agree to these terms and conditions on behalf of the entity.
Availability and supply
All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.
Delivery and delivery charges
Prices for goods and services stated on our website are exclusive of any applicable delivery charges. We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket. We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.
Shipping Policy
1. Shipping Within New Zealand
We ship Rejuran and Emepelle products to residential and business addresses throughout New Zealand.
- Processing time: Orders are processed within 1 business day after payment is received (Monday–Friday, excluding public holidays).
- Delivery time: We use overnight courier services for most orders. Delivery is usually the next business day after dispatch. Rural delivery and remote locations may take an extra 1–2 business days.
- Courier: Orders are sent via NZ Post.
2. Shipping Costs
All shipping costs are displayed at checkout before you confirm and pay for your order.
3. Tracking Your Order
When your order is dispatched, you will receive a shipping confirmation email with a tracking number and link so you can follow your parcel.
4. Delivery Details & Missed Deliveries
Please ensure your name, delivery address, and contact details are correct at checkout. We are not responsible for delays or non‑delivery due to incorrect or incomplete details. If no one is available to receive the parcel, the courier may:
- Leave it in a safe place (if "authority to leave" applies), or
- Leave a card with instructions for re‑delivery or collection.
5. Delays or Delivery Issues If your parcel has not arrived within 3 business days of dispatch (or 5 business days for rural addresses):
- Check your tracking link for updates.
- Contact the courier directly, quoting your tracking number.
- If you still need assistance, contact us at [email/phone] with your order number. We are not liable for delays caused by events outside our control (e.g. courier network issues, weather, public holidays), but we will help you investigate and resolve issues where possible.
Please inspect your order as soon as it arrives. Contact us within 3 days of delivery at claire@nakedaesthetics.co.nz, 021 147 9700. if:
- Your order arrives damaged,
- Items are missing, or
- You receive the wrong product(s). Include:
- Your order number, and
- Clear photos of the packaging, product, and any damage.
Returns & Refunds Policy
We sell medical‑grade / cosmeceutical skincare products, including Rejuran and Emepelle, which are hygiene‑sensitive.
For health and safety reasons, our returns policy is strict. We comply with the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986.
Your rights under these laws apply in addition to the policy below. 1. Change of Mind Returns Because our products are applied to the skin and considered hygiene items:
- We cannot accept returns for change of mind on any opened, used, or unsealed products.
- The product is unopened, with seals and packaging intact,
- The product is in original, resellable condition,
- The product is returned within 7 days of delivery, and
- You provide proof of purchase (order confirmation or receipt).
- You are responsible for return shipping costs.
- We will provide a [refund / store credit / exchange] for the product price only (excluding original shipping fees). Please contact us before returning any product, as unauthorised returns may not be accepted.
Individual skin types and conditions vary. Please:
● Read the full ingredient list carefully before purchase, and
● Perform a patch test before full use. If you experience irritation or a possible allergic reaction:
1. Stop using the product immediately.
2. Seek medical advice if needed.
3. Contact us at [email/phone] with:
● Your order number,
● Product name and how it was used, and
● Photos of the affected area (if you are comfortable sharing) and any medical notes if available.
We assess each case individually.
Depending on the circumstances and our obligations under the CGA, we may offer advice, a replacement, store credit, or refund.
3. Faulty or Incorrect Products
You are entitled to products that are of acceptable quality, fit for purpose, and as described.
Contact us as soon as possible at claire@aesthetics.co.nz, 021 147 9700. if:
● Your product appears faulty or defective,
● It arrives damaged, or
● You receive the wrong product.
Please provide:
● Your order number,
● A description of the issue, and
● Clear photos or videos of the product, batch/lot number (if visible), and packaging.
We may ask you to return the product for assessment. If it is confirmed to be faulty or incorrectly supplied:
● We will arrange a repair, replacement, or refund (as appropriate under the CGA), and
● We will cover reasonable return shipping costs.
4. Items Not Eligible for Return (Unless Required by Law)
Unless required by the Consumer Guarantees Act, we generally cannot accept returns on:
- Opened, used, or partially used products,
- Products where hygiene seals or packaging are broken,
- Products without proof of purchase,
- Gift cards or vouchers,
- Sale or clearance items (unless they are faulty).
5. How to Request a Return
1. Contact us at claire@aesthetics.co.nz, Ph: 021147 9700 with:
● Your name,
● Order number,
● Product(s) you wish to return, and
● The reason for the return (including photos where relevant).
2. Wait for our approval and return instructions, including the return address and reference.
3. Pack the item(s) securely, including your contact details and order number inside the parcel.
4. Send the parcel using a tracked courier service. You are responsible for the product until it reaches us, unless we have arranged or agreed otherwise for faulty/incorrect items.
6. Processing of Refunds
Once we receive and inspect your return, we will email you to confirm the outcome.
● If your return is approved, we will process a refund to your original payment method, or provide a store credit or replacement as agreed.
● Please allow 3–10 business days for the refund to appear in your account (this depends on your bank or payment provider).
Contact Us
If you have any questions about shipping, returns, or our Rejuran and Emepelle products, please contact us:
To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.
Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises. Applicable law and jurisdiction Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside. Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand . The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services. Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis). You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.
Privacy Policy
Last updated: June 01, 2024
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Free Privacy Policy Generator.
Interpretation and Definitions Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions For the purposes of this Privacy Policy:
● Account means a unique account created for You to access our Service or parts of our Service.
● Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
● Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Naked Aesthetics.
● Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
● Country refers to: New Zealand
● Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
● Personal Data is any information that relates to an identified or identifiable individual.
● Service refers to the Website.
● Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
● Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
● Website refers to Naked Aesthetics, accessible from nakedaesthetics.co.nz ● You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
● Usage Data
Usage Data
Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
● Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
● Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.
We use both Session and Persistent Cookies for the purposes set out below:
● Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
● Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
● Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
● To provide and maintain our Service, including to monitor the usage of our Service.
● To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
● For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
● To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
● To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
● To manage Your requests: To attend and manage Your requests to Us.
● For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
● For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
● With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
● For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
● With Affiliates:We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. ● With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
● With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
● With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to - and maintained on - computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. Our Service may give You the ability to delete certain information about You from within the Service. You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us. Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
● Comply with a legal obligation
● Protect and defend the rights or property of the Company
● Prevent or investigate possible wrongdoing in connection with the Service
● Protect the personal safety of Users of the Service or the public
● Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact Us If you have any questions about this Privacy Policy,
You can contact us: ● By email: claire@nakedaesthetics.co.nz
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